Frequently Asked Questions (FAQ) – oneshopy.in

1. What type of books do you sell?

We sell books for a wide range of competitive examinations including Judiciary, APO, HJS, SSC, Banking, UPSC, State PSC, Railways, Teaching Exams, and other government job exams. We also provide general academic and educational books.

2. Are the books original and latest editions?

Yes, we provide genuine and authentic books. We always try to supply the latest available editions from trusted publishers.

3. How can I place an order?

Select your desired book, add it to the cart, proceed to checkout, fill in your details, and complete the payment through our secure payment gateway.

4. What payment methods do you accept?

We accept secure online payments including UPI, Debit/Credit Cards, Net Banking, and other supported digital payment options.

5. How long does delivery take?

• Within Uttar Pradesh: 2–4 business days

• Other states in India: 3–7 business days

Delivery time may vary depending on location and courier service.

6. Do you offer Cash on Delivery (COD)?

COD availability depends on your location and product eligibility at checkout.

7. Can I cancel my order?

Orders can be cancelled only before dispatch. Once shipped, cancellation is not allowed.

8. What if I receive a damaged or wrong book?

Please record an unboxing video and contact us within 24 hours of delivery with photos and your order number for quick resolution.

9. Do you accept returns?

Returns are accepted only in case of damaged, defective, or wrong products as per our Refund & Return Policy.

10. Do you offer bulk orders for schools, colleges, or institutions?

Yes, we accept bulk and institutional orders. Please contact us directly for special pricing and availability.

11. How can I contact customer support?

📧 Email: 1shopy89@gmail.com
📱 Mobile: 9026662814

We aim to respond within 24 business hours.